Support
SpendPouch Support
Need help with SpendPouch? Contact us for app issues, purchase questions, restore problems, privacy questions, or product feedback.
Contact
Expected response time: We aim to respond within 3 business days.
Helpful links
Common questions
Where is my data stored?
SpendPouch stores expenses, receipts, PDFs, OCR preview text, reminders, exports, and local app records on your device by default.
Does SpendPouch connect to my bank?
No. SpendPouch does not use bank sync in the current release.
Does SpendPouch automatically read Apple Pay transactions?
No. iOS does not give SpendPouch a private feed of all Apple Wallet, Apple Pay, bank, or card history, and SpendPouch does not read your transactions.
Does SpendPouch use analytics or session replay?
The current release does not include a product analytics SDK, advertising tracking, attribution SDK, or session replay.
Does SpendPouch use AI?
AI Assist is an optional, opt-in feature. When you turn it on, only the on-device text from your receipts, PDFs, or entries is sent to our AI provider, OpenAI (USA), to extract the amount, VAT, merchant, and date — receipt images, PDFs, and audio are never sent, and you review every result. Manual tracking, Apple iOS speech recognition voice capture, receipt and PDF import, and local OCR preview remain fully available without AI credits, and you can turn AI Assist off anytime in Settings.
Is voice capture AI?
No. Holding the add button uses Apple iOS speech recognition to create an editable transcript. It is speech-to-text capture, not SpendPouch backend AI, and it does not spend AI Assist credits. Depending on device, language, and system availability, Apple speech recognition may require network connectivity or Apple speech services.
How do I restore purchases?
Open SpendPouch Settings and tap Restore Purchases. Restore applies to eligible Pro subscription access and Lifetime Pro. AI credit packs are separate, optional consumables you can purchase; purchased credits do not expire.
How do I export my records?
Open Settings, choose Export and Backup, select the date range, and prepare a local CSV export file.
How do I delete my data?
Delete individual expenses and attachments inside the app where available, erase local app data where SpendPouch provides that action, or uninstall the app from your device to remove local app data. If you contacted support or submitted TestFlight feedback, contact support for help reviewing that separate support record.
I found a bug. What should I send?
Send the app version, build number, device model, iOS version, and the steps that caused the issue. Do not send receipt images, PDF contents, expense amounts, merchant names, transaction IDs, or other sensitive financial details unless support explicitly asks for a redacted example.
Support asked me to send a diagnostic test. What does it include?
Open Settings, choose Privacy and Data, and tap Send Diagnostic Test only if support asks for it. This creates one redacted crash/error diagnostic event for the installed app version and build. It is not product analytics and is configured to avoid including expense amounts, merchant names, notes, receipt or PDF contents, OCR text, transaction identifiers, account data, or files.
Known limitations for the current release
- Cloud sync is not included.
- Bank sync is not included.
- CSV export is local and user-controlled.
- StoreKit sandbox and TestFlight purchase verification require Apple Developer account access.